Sažetak:

Getting to YES offers a concise, step-by-step, proven strategy for coming to mutually acceptable agreements in every sort of conflict - whether it involves parents and children, neighbors, bosses and employess, customers or corporations, tenants or diplomats.

This book tells you how to:

• separate the people from problem,
• focus on interests, not position,
• work together to create options that will satisfay both parties; and
• negotiate successfully with people who are more powerful, refuse to play by the rules, or resort to " dirty tricks"